Paper #127
Ethical Dissonance and Operational Burnout: Factors Influencing Conflict Management Failures across High-Pressure Environments in the Philippines
Presenting author: Aleli J. Ruizan
Session: O17
Abstract
This study examined the impact of ethical dissonance and operational burnout on conflict management failure in the high-pressure industrial environments in the Philippines. Using the Lean Six Sigma (LSS) approach and the DMAIC framework, this study analyzed survey data from 50 professionals across sectors, including construction, government agencies, IT, and BPO. The study identified how to prioritize operational targets over personal values. This is coupled with high workloads and impairs collaborative dispute resolution. A Cronbach’s alpha value of 0.913 indicated high reliability. Results show that increased burnout and ethical strain are associated with greater reliance on avoidance-based or reactive conflict strategies. A conflict management failure index is established as a key performance indicator to measure organizational defects. Through lean principles and innovative structural interventions, the paper proposes strategies to mitigate communication breakdown and improve sustainable resolution processes in stressful industrial settings.